We are not responsible for merchandise risk of loss after the courier has delivered the order to the address. We do not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no recipient at the address. We can not be responsible for unreceived returns. Any international orders must cover all costs of additional shipping charges as well as any taxes and/or duties to cover the order. We reserve the right to refuse any return or exchange that does not meet the above requirements, but we do our best to keep you happy.